Retail IQ support is delivered by Retail Pro Certified Technicians.  Our support team provides year round technical expertise to our clients and we participate in the delivery of support services to the Retail Pro international community.  We offer a variety of different services, but all deliver the comfort of knowing there are easy answers to technical challenges.

Among the services we provide to our Retail Pro customers:

• 9am to 5pm Direct Phone Tiered Support
• After Hours Telephone Support

As Retail Pro Business Partners, Retail IQ has direct access to Level 3 support for Retail Pro, including direct 24/7 Emergency Phone Support.

In conjunction with our worldwide network of Business Partners, Retail Pro Support is able leverage the very best in regional and localized support resources to assist with all of our client’s technical needs.

Our goal is to provide our clients with the tools, guidance and knowledge they need to get the most out of Retail Pro, in turn helping their businesses to thrive.

Services Available

Upgrade services: Professional Services provides guidance and assistance throughout the entire upgrade process, from the simple to the enormously complex. With the help of Professional Services, you can determine the best upgrade approach for your company. It may be as simple as training users on new features and functions, or as complex as upgrading modifications and interfaces, incorporating new features and functions, and training end users.

Business Process Review: Maybe your company has had significant turnover. Or there has been a great deal of growth since the initial implementation. So, it is a good idea to have a business process review to determine if the current processes still meet your business requirements. A business consultant can help determine how to best utilize your system, provide recommendations for process change, training, or a technical services system health check.